Customer Service Officer

About the role:

We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.

Responsibilities:

• Manage all activities at the branch related to servicing customers and arranging the vehicles.
• Oversee the preparation of returned vehicles.
• Ensures that all customer transactions are executed in line with corporate. guidelines and any customer issues are addressed appropriately and promptly.
• Assist the Branch Manager, in planning, and implementing staffing schedules based on business demands and transaction levels.
• Performs other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
• Coordinate with operation staff and manage to provide support.
• Provided reports to the management and logged all records.

Qualifications:

• Diploma or equivalent degree.
• 1-2 years of experience in customer service, car rental field is preferred.
• Proficient in using Microsoft programs.
• Excellent interpersonal and verbal communication skills.