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Customer Service Officer
main job details
- Communicate with customers via inbound and outbound calls to provide information about products and services.
- Maintain daily records of customer interactions and transactions, documenting inquiries, complaints, and feedback.
- Receive, manage, and resolve customer complaints while providing timely updates on progress and outcomes.
Requirements
Education
Bachelor’s degree.
Skills
- Strong communication skills. - Active listening and problem-solving abilities. - Effective time management. - Proficiency in Microsoft Office. - SAP knowledge (preferred). - Good command of both spoken and written English.
Experience
From 0 to 3 years of experience, with prior call center background required.
Location
HQ (New Cairo)
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