Customer Service Officer - Hindi speaker

Update necessary information gathered from the customer like name, contacts, beneficiary address and other details within the system.

Upgrade, modification in details of customers in the system, if requested by the customer.

Issue cards to customers & maintain database regularly with accurate information.

Help customers for any grievances, problems faced by them during transactions.

Act as a link between the customer and the staff at other counters for a smooth working.

Keep abreast of all new schemes, offers, packages and inform customers accordingly.

Win customer's confidence and assist in sale boost by good service

Open CIF for new customers.

Receive customer complaints in the form and send them to customer experience.

BEHAVIOURAL COMPETENCIES:

• Customer Focus: Providing excellent service and building positive relationships with customers.
• Attention to Detail: Ensuring accuracy in transactions and maintaining precise records.
• Integrity and Trustworthiness: Handling financial information responsibly and maintaining confidentiality.
• Communication Skills: Effectively interacting with customers and colleagues, both verbally and in writing.
• Problem-Solving: Quickly addressing and resolving customer issues and discrepancies.
• Adaptability: Managing multiple tasks and adjusting to changing priorities.
• Teamwork: Collaborating effectively with team members to ensure smooth branch operations.
• Accountability: Taking responsibility for one's actions and performance.

SKILLS:

• Customer Service: Excellent communication skills.
• Computer Knowledge: Proficiency with banking software.
• Attention to Detail: Avoiding errors.
• Organization: Efficient task management.
• Problem-Solving: Quick resolution of issues.
• Honesty and Integrity: Handling financial information confidentially.