Customer Service Officer - Operations

Customer Service Officer - Operations

About the job:
We are seeking highly motivated Customer Service and Operations Officers to join our team. To facilitate the VISA Concierge (Application / Appointment) & handle front office & back-office operations conducted at the respective Retail Centers.

Key Responsibilities:

• Engage with customers to understand their visa requirements and provide tailored solutions.
• Handle customer/applicant queries and provide detailed information on visa procedures personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time.
• Assist Deputy Manager/Operations Manager in execution of WB Project
• Ensure judicious use of natural resources

Qualifications:
Education: Minimum High school diploma or equivalent. A bachelor's degree is a plus.

Experience: 1-2 years of Sales or Customer Services experince , preferably in Travel and Tourism or Service industry

Knowledge and Key Skills:

Good communication skills in English language preferably with good interpersonal skills is desirable.
Customer service-oriented with a strong dedication to customer satisfaction.
Proficiency in using computer applications and office equipment.
Ability to handle a high volume of customers while maintaining composure and professionalism.
Detail-oriented and organized with good time management skills.

Please forward your resume to rafshanam@vfsglobal.com if you meet with the above requirement. Please note that only candidates shortlisted for the position will be contacted.

Job Type: Contract
Contract length: 6 months

Pay: Up to AED3,300.00 per month

Experience:

• Customer Services Operations: 2 years (Preferred)

Language:

• Arabic (Required)

Location:

• Dubai (Required)