Customer Service & Operations Coordinator

An established service company is seeking a highly organized, personable, and dependable Customer Service & Operations Coordinator to become a key member of our team.

This position is ideal for someone who enjoys working with customers, solving problems, keeping things organized, and taking ownership of getting things done. We are looking for someone who can become a trusted point of contact for our customers and help keep the day-to-day administrative operations of the business running smoothly.

This is a hybrid position combining remote work with periodic in-person responsibilities in the Louisville area.

Due to the confidential nature of this search, additional information about the company will be shared during the interview process.

What You'll Do: Customer Service & Client Relationships

• Serve as a primary point of contact for customers.
• Answer incoming phone calls and respond to customer emails.
• Build strong, long-term relationships with existing customers.
• Help customers with questions, service requests, account changes, and other needs.
• Proactively follow up with customers to ensure they are satisfied with our services.
• Coordinate customer requests with other members of the team.
• Identify customer concerns and help resolve problems quickly and professionally.

Accounts Receivable & Payable

• Prepare and send customer invoices.
• Track outstanding accounts and follow up professionally on past-due invoices.
• Receive and record customer payments.
• Process vendor invoices and organize bills for payment.
• Prepare and print checks as needed.
• Maintain accurate financial and administrative records.
• Coordinate with the company's outsourced bookkeeping and accounting professionals.

Operations & Administrative Support

• Help coordinate schedules and communication with field employees.
• Maintain organized customer, vendor, and operational records.
• Assist with CRM and business management systems.
• Handle incoming mail and other administrative responsibilities.
• Help develop and improve processes as the company grows.
• Assist company leadership with special projects and day-to-day business needs.

Who We're Looking For

We care more about finding the right person than finding someone with a specific job title or background.

The ideal candidate is:

• Friendly, professional, and genuinely enjoys helping customers.
• An excellent verbal and written communicator.
• Highly organized and dependable.
• Comfortable taking initiative and solving problems.
• Able to manage multiple responsibilities and priorities.
• Comfortable working independently without constant supervision.
• Detail-oriented when working with invoices, payments, and financial information.
• Comfortable learning new software and business systems.
• Interested in growing professionally and taking on additional responsibilities over time.

Previous experience in customer service, office administration, accounts receivable, accounts payable, bookkeeping support, hospitality, retail leadership, or team supervision is helpful but not required.

Work Environment

This is a hybrid position. Most administrative work may be performed remotely, but candidates must live in the Louisville area and be available for periodic in-person meetings and business responsibilities.

The position offers a combination of independence, flexibility, and the opportunity to work closely with company leadership.

Compensation

• Competitive salary based on experience.
• Full-time position.
• Hybrid work environment.
• Paid time off.
• Opportunity for increased responsibility and career advancement as the company grows.

Why Join Us?

This is not a traditional corporate position where you will be one person in a large department.

You will play an important role in the daily operation of the company, develop relationships with long-term customers, work directly with company leadership, and have the opportunity to grow your responsibilities as the business expands.

For the right person, this position could develop into an Office Manager or Operations Manager role over time.

How to Apply

Please submit your resume along with a brief introduction explaining why you believe you would be a good fit for this position.

All applications and inquiries will be handled confidentially.

Pay: $18.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Work Location: Hybrid remote in Louisville, KY 40223