Customer Service & Order Entry Assistant

PACE Technologies is seeking a Customer Service & Order Entry Assistant to support our front-office operations. This role is responsible for managing customer communications and entering orders accurately into our system. The position plays a critical role in ensuring customers receive timely responses and that orders are processed efficiently.

Key Responsibilities

Order Entry

• Enter customer orders accurately into the company ERP system
• Verify pricing, quantities, and shipping information
• Generate and send order confirmations to customers
• Coordinate order processing with the warehouse and production teams
• Maintain accurate records of orders and customer information

Customer Communication

• Answer inbound phone calls and respond to customer emails
• Provide order status updates and shipping information
• Assist customers with navigating product offerings and catalog information
• Route technical or application-related questions to the appropriate sales representative or engineer

Administrative Support

• Maintain organized customer communication records
• Assist with documentation and internal coordination between departments
• Support general front-office operations as needed

Qualifications

Required

• 1–3 years of customer service, administrative, or office support experience
• Strong communication skills (phone and email)
• High attention to detail and accuracy
• Strong organizational and multitasking abilities
• Basic computer skills (Microsoft Office or similar)

Preferred

• Experience working in a manufacturing, technical, or industrial environment
• Familiarity with ERP or order management systems (QuickBooks, Fishbowl)

About PACE Technologies

PACE Technologies is a manufacturer and supplier of metallographic equipment and consumables used in materials science, quality control, and research laboratories worldwide. Our team is committed to delivering high-quality products and exceptional service to our customers. Learn more at www.metallographic.com

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Experience:

• QuickBooks: 1 year (Preferred)
• Order entry: 1 year (Preferred)

Work Location: In person