Customer Service Parts Coordinator

SUMMARY

The Customer Service Parts Coordinator strives to fulfill the needs of our customers. This position is the main contact for parts orders to discuss pricing, parts availability, and order status. This position assists with identifying correct parts from parts manuals, coordinates parts orders, and ensures that the product ships on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate with customers regarding parts availability, shipping and pricing.
• Advise customers of parts order status.
• Verify inventory availability.
• Input and create sales orders in the system.
• Coordinate aspects of customer orders and shipping.
• Track orders and obtain proof of delivery.
• Run daily access report for back ordered parts and communicate back orders to management.
• Work closely with Production Control, management and shipping to ensure parts are shipped in a timely manner.
• Communicate with customers regarding returns (RMA).
• Provide assistance to dealers and customers on how to navigate the Weiler online parts portal.
• File damage claims with carriers.

SUPERVISORY REPONSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is required to talk and hear both in person and over the phone. The employee is frequently required to sit, type, reach and use hands and fingers. The employee is regularly required to stand and walk. The employee occasionally may lift and/or move up to 20 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environment is typical for office administrative work; the employee is not substantially exposed to adverse environmental conditions. However, while performing a portion of the duties of this job, the employee may be exposed to loud noises, moving mechanical parts and fumes or airborne particles. Certain areas require the use of personal protective equipment, such as safety glasses.

This job description reflects management’s assessment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

EDUCATION and/or EXPERIENCE

Minimum of high school diploma or GED required. 1-2-year(s) job experience and/or training required.

Experience working with parts sales and shipping logistics preferred.

CERTIFICATES, LICENSES, REGISTRATION

None

COMMUNICATION SKILLS

Ability to read, write and comprehend documents and correspondence. Ability to effectively present information to internal and external individuals and groups. Ability to communicate effectively over the phone, providing informative and professional assistance and maintaining interpersonal relationships with customers and the public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

COMPUTER SKILLS

Microsoft Office including, but not limited to Word, Excel and Outlook. Must be able to demonstrate computer proficiency.

ADDITIONAL SKILLS

Knowledge of parts, product line, customer service, and productions schedules. Knowledge of dealer contacts, dealer organization and dealer personnel. Ability to provide informative and professional assistance when working with the customers/dealers. Ability to operate with attention to detail with a high level of accuracy. Professional telephone skills required. Must be able to effectively manage time and resources.