Customer Service Professional / Itinerary Specialist

Job Summary
We are seeking a dynamic and enthusiastic Customer Service Professional / Itinerary Specialist to join our vibrant team. In this role, you will be the frontline ambassador for our clients, providing exceptional support and tailored resort itineraries that exceed expectations. Your energy, multilingual abilities, and strong communication skills will drive memorable customer experiences. This paid position offers an exciting opportunity to develop your client service expertise while working in a fast-paced, engaging environment dedicated to delivering personalized travel solutions.

Duties

• Assist clients by building detailed itineraries, including excursions, accommodations, activities, and shuttle transportation arrangements and menu upgrades.
• Respond promptly to customer inquiries via phone, email, and chat with professionalism and enthusiasm
• Use outbound calling techniques to follow up with clients and ensure their needs are met effectively
• Maintain accurate data entry of client information, bookings, and preferences using Microsoft Office tools and specialized booking software, must be detail oriented
• Handle cash transactions and process payments securely when necessary
• Demonstrate excellent phone etiquette and communication skills to build rapport with diverse clients
• Analyze client requests to recommend suitable travel options and resolve any issues efficiently
• Collaborate with team members to ensure seamless client support and itinerary adjustments as needed

Qualifications

• Multilingual skills are highly preferred; fluency in English plus additional languages is a strong asset
• Proven experience in customer support or client services, especially within a call center or travel-related environment
• Strong sales aptitude with the ability to upsell or recommend additional services confidently
• Excellent communication skills—both verbal and written—with a professional phone manner
• Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills for data entry and analysis
• Experience with outbound calling and handling inbound customer inquiries effectively
• Knowledge of call center operations, including call handling procedures and customer engagement strategies
• Ability to work efficiently under pressure while maintaining attention to detail in typing and documentation tasks
• Familiarity with cash handling procedures and secure transaction processing is a plus

Join us to deliver outstanding customer experiences by crafting personalized experiences that inspire adventure! We value energetic individuals who thrive on helping others and possess the skills to turn travel dreams into reality. This is a paid role designed for motivated professionals eager to grow their client service expertise in an exciting industry.

Job Type: Full-time

Pay: $10.00 - $16.00 per hour

Work Location: In person