Customer Service & Recycling Coordinator – Z Recyclers

Customer Service & Recycling Coordinator – Z Recyclers

Job Summary

Z Recyclers is seeking a skilled and motivated Customer Service & Recycling Coordinator to join our team. This role is essential to ensuring excellent customer service while coordinating dispatching, logistics, yard communication, and scale operations. The ideal candidate is detail-oriented, organized, proactive, and able to effectively manage multiple priorities in a fast-paced environment.

Pay & Schedule

• $28–$32 per hour DOE
• Monday–Friday, 7:30 AM – 4:45 PM
• Full-time position

Key Responsibilities

Customer Service

• Greet walk-in customers with a professional and positive attitude
• Answer incoming phone calls and assist customers with inquiries
• Complete service orders, purchase orders, and will calls for metal sales
• Manage customer accounts and maintain customer satisfaction
• Coordinate equipment needs and customer-related requests

Dispatch & Logistics Coordination

• Initiate trucking dispatch requests using company software
• Organize and coordinate dispatch schedules with truck drivers
• Communicate with drivers throughout the day regarding schedule changes, operational needs, and issues
• Coordinate equipment repairs, maintenance, and operational support
• Prepare border paperwork for truck crossings into Canada
• Create bills of lading for local deliveries

Yard Communication & Coordination

• Communicate important operational information to yard personnel
• Assist with directing traffic flow throughout the yard
• Observe and help coordinate yard operations to maintain efficiency and safety

Scale Operations

• Weigh vehicles and recyclable materials using scale software
• Process custmer payments by cash or check
• Grade recyclable materials
• Ensure outbound trucks meet legal weight requirements

Qualifications

• 5+ years of customer service experience preferred
• 5+ years of operations, dispatch, or logistics experience preferred
• Strong multitasking and organizational skills
• Excellent troubleshooting and problem-solving abilities
• Ability to plan, organize, and coordinate operational logistics
• Strong attention to detail and ability to complete tasks thoroughly
• Ability to work independently and collaboratively within a team environment
• Strong verbal and written communication skills
• Proficient in Microsoft Office and general electronic communication tools
• Positive attitude and ability to function well under pressure

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday
• Ability to work in an active yard and office environment
• Ability to multitask in a fast-paced operational setting

Benefits Package

• Medical
• 401(k) with company match
• ESOP – Employee Stock Ownership Plan participation
• Paid time off and paid holidays

• In accordance with Washington State law, criminal history will not be requested or considered until later in the hiring process. Any offer of employment may be contingent upon a background check conducted in accordance with applicable laws.

**Due to the safety-sensitive nature of this position, which involves working on and around heavy equipment, truck traffic, and industrial yard operations, candidates may be required, as a condition of employment, to successfully complete a pre-employment drug screening, including testing for substances that may impair safe job performance, in accordance with applicable laws.