Customer Service Rep.

Job Title: Customer Service Representative

Company: Northeastern Air Quality

Location(s): Tennessee, Illinois, United States

Employment Type: Full-Time

Salary: $40 - $50 USD per hour

Job Overview

Northeastern Air Quality is a dedicated provider of services focused on improving indoor and outdoor air quality for residential and commercial clients. Our expertise lies in environmental consulting, air quality testing, and implementing solutions that promote healthier living and working environments. We are seeking a professional and enthusiastic Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional support and ensuring a seamless customer experience. This role is crucial to our mission of promoting healthier air standards and requires an individual who is an excellent communicator and is passionate about helping others.

Responsibilities

* Serve as the primary point of contact for new and existing clients, handling inbound calls and emails in a professional and timely manner.
* Provide detailed information about our air quality testing, assessment, and consulting services.
* Schedule appointments and coordinate with our technical teams to ensure efficient service delivery.
* Address and resolve client enquiries, concerns, and complaints with empathy and professionalism, escalating complex issues where necessary.
* Maintain accurate and detailed records of client interactions and transactions in our company database.
* Liaise with internal departments to ensure client needs are met and services are delivered to a high standard.
* Follow company communication procedures, guidelines, and policies to ensure a consistent and high-quality service.

Qualifications

* Proven experience in a customer-facing role, such as customer service, client support, or a related field.
* Exceptional verbal and written communication skills with a professional telephone manner.
* Strong problem-solving skills and the ability to think critically to find effective solutions for clients.
* Excellent organisational and time-management skills, with the ability to prioritise tasks effectively.
* Proficiency in standard office software; experience with CRM systems is advantageous.
* A genuine desire to help people and a passion for providing outstanding customer service.
* Ability to work independently as well as part of a collaborative team.

What We Offer

* A competitive hourly wage of $40 - $50 USD per hour.
* The opportunity to be part of a growing company with a meaningful mission to improve public health and environmental standards.
* A supportive and positive work environment where your contributions are valued.
* Opportunities for professional development and training.