Customer Service Rep - Dispatcher

Are you a multitasking master who thrives in busy, fast-paced environments? Do you enjoy learning and feel comfortable following instructions? Would you like to build a rewarding career helping others? If so, consider joining White Plumbing, HeatingAir as our new full-time Customer Service Rep - Dispatcher! Our Springfield, MO team is looking for a detail-oriented problem solver who can ensure smooth office operations.

Not only do you earn $13.00 - $18.00/hour, based on experience, but you also enjoy terrific benefits like:

• Paid medical, Dental, and Life Insurance
• Paid vacation
• Paid holidays
• A 401(k) retirement plan
• Supplemental insurance
• Relocation assistance is available and will be discussed during the interview process.

As for your schedule, you typically work from 8:00 am - 5:00 pm, Monday - Friday. Apply today and join a team dedicated to professional excellence and workmanship!

WHO WE ARE

Since 1989, we have been a trusted company specializing in plumbing and gas work for new construction projects, with a notable focus on multi-family apartments. Recently, in June 2020, we established a service department catering to both residential and commercial systems. Our mission revolves around providing top-notch solutions and quality work while ensuring our clients' trust through our skilled and well-equipped employees. Our down-to-earth, small-business atmosphere is upheld by a team of expertly trained professionals who genuinely care about their colleagues and families. We prioritize creating a fun and supportive work environment, and in recognition of our employees' hard work, we offer excellent wages, benefits, and perks.

WHAT YOU DO

As a Customer Service Rep - Dispatcher, your role revolves around speaking with customers, maintaining our calendars, and effectively dispatching field crews to jobs. You handle our phone lines by answering incoming calls from customers, responding to questions, and scheduling appointments. If a client has issues or concerns, you do what you can to make things right. You strategically assign jobs and dispatch field teams based on job proximity and the required skill set. Plus, you manage our social media and interact with customers online.

WHAT WE NEED FROM YOU

• High school diploma or equivalent
• Proficiency with computers and Microsoft Office applications
• Self-motivated attitude and a customer-oriented mindset
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment
• Ability to perform the physical requirements of the job, including using a computer, sitting for extended periods, and moving objects weighing up to 25 lbs.
• 1+ year of experience with Service Titan, preferred

Customer service experience would be preferred. Experience with ServiceTitan software would be a bonus.

READY TO JOIN US?

Apply today and take your first steps toward this fulfilling career as a Customer Service Rep - Dispatcher! We're excited to meet you and add you to our excellent team.