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Customer Service Rep (MHT)
Customer Service Representative - Medicare Member Help Team
Description - External
Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.
Customer Service Representative – Medicare Member Help Team
- Identify and assess customers' needs to achieve satisfaction- in accordance with FCR (First Call Resolution) goals
- Document interactions with members, providers or etc. to track contact reasons and trending issues in timely manner
- Handle member complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Adhere to corporate policies/procedures; remain current on department and industry regulations
- Remain Customer focused with the ability to consistently maintain a professional demeanor with internal and external business partners (phone/non-phone)
- Deliver world class service to both internal and external customers.
- Perform all other duties as assigned
Qualifications:
- High school diploma required, bachelor’s Degree is preferred
- Ability to complete 10-12 week training class and demonstrate proficiency of the material
- Strong interpersonal and organizational skills in a fast-paced environment
- Excellent oral and written communications skills
- Ability to problem solve, prioritize, and maintain a flexible disposition required
- Computer skills required
- Customer focused professionalism
- Medicare knowledge strongly preferred
- Call Center Experience strongly preferred
- Prior experience with and demonstrated proficiency in Microsoft Office Products strongly preferred
- Ability to work from home with private quiet workspace
- Schedule flexibility during all hours of business (8:00 am - 8:15 pm Sunday – Sunday) including the ability to work one late night and one weekend day.
- The Customer Service Representative - MHT may be required to work overtime hours and/or to provide additional weekend coverage based on the business need.
This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence’s physical office locations to perform the work. However, please note that the work must be performed within the Tri-State Area, specifically in Delaware, New Jersey, or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
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