Customer Service Representative

**Job Title: Customer Service Representative**



**About CargoNXT**


**CargoNXT**, based in Poland, is dedicated to supporting brands operating throughout Europe. Our comprehensive services include fulfilment, incentive consultancy, storage, logistics, and e-commerce integrations, all designed to enhance sales within the European market. From our strategically located warehouse in the port of Gdansk, our expert team is committed to helping our clients deliver their products efficiently and cost-effectively, providing customised solutions to help their companies cross borders and grow.



**Job Overview**


We are seeking a dedicated and professional **Customer Service Representative** to join our dynamic team in Gdansk. In this role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring a seamless experience with our range of logistics and fulfilment services. The ideal candidate will be a proactive problem-solver with outstanding communication skills and a genuine passion for customer satisfaction. This is a fantastic opportunity to contribute to a company that helps businesses thrive across Europe.



* **Job Title:** Customer Service Representative
* **Employment Type:** FULL_TIME
* **Location:** Gdansk, Poland
* **Salary:** $20 - $35 USD per hour



**Responsibilities**


* Serve as the primary point of contact for our business clients, managing enquiries related to fulfilment, warehousing, and logistics.
* Respond to customer queries in a timely and professional manner via email, phone, and other communication platforms.
* Provide accurate and clear information regarding order status, shipping details, inventory levels, and return processes.
* Investigate and resolve client issues effectively, collaborating with internal departments such as the warehouse and logistics teams to ensure swift solutions.
* Maintain precise and organised records of all customer interactions, transactions, and feedback in our CRM system.
* Proactively identify opportunities to improve the customer experience and contribute to the enhancement of our services.
* Assist clients with queries related to our e-commerce integrations and other value-added services.
* Build and maintain strong, long-lasting relationships with our clients, acting as a trusted advisor for their European operations.



**Qualifications**


* Proven experience in a customer service or client support role, ideally within the logistics, e-commerce, or supply chain industry.
* Exceptional written and verbal communication skills in English are essential.
* Strong problem-solving skills with the ability to think critically and offer effective solutions.
* Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
* Proficiency in using MS Office Suite and experience with CRM software.
* A customer-centric approach with a commitment to providing a high-quality service.
* Ability to work collaboratively as part of a team as well as independently.
* Knowledge of other European languages, particularly Polish or German, would be considered a significant advantage.