Customer Service Representative

Looking for a challenging new role and career development as a:

CUSTOMER SERVICE REPRESENTATIVE,

If the answer is yes, then Future Electronics wants to hear from you! We are currently looking to employ a Customer Service Representative in Istanbul, Turkey.

We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.

Job Outline:

The prime responsibility of the role is to ensure that customers’ expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.

This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.

What the role involves:

• Order management to include but not limited to:

- Order entry and changes; Ensure part creates are actioned

- Expedites and follow through to completion liaising with MSR team

- Ensure value added services have been actioned, with DC or Future Plus.

- Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock

- Obtain Proof of Deliveries where requested

- Manage returns from customers and ensure credits are raised efficiently

• Hold a clear appreciation of Future’s vision and corporate objectives and ensures work activities are aligned accordingly

• Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.

• Maintain communication between operational departments i.e. Marketing and Sales etc.

• Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently

• Accept all incoming calls and respond with relevant action as required.

• Follow up with NCNR paperwork with Strategic Account Managers.

• Undertake regular communication with line manager and actively prepare for annual and bi-annual appraisals

• Ensures up to date with the latest system changes and all associated business related changes affecting the organisation

• As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.

• Additional projects or duties as management at times may require

Do you have:

• Ideally educated to senior schooling

• Excellent communication and interpersonal skills

• Fleunt in English and Turkish both communication and written

• Highly organised and accurate, able to work under pressure and maintain extensive attention to detail

• Computer literacy, particularly in excel is an advantage

• Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite

About:

Founded in 1968, Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today. Headquartered in Montreal and operating in over 160 locations in 40 plus countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.

On April 2nd, 2024, Future Electronics joined WT Microelectronics. This complementary partnership is expected to generate strong synergies, enabling the combined company to deliver long-term, sustainable value to all stakeholders, including customers, suppliers, employees, and shareholders.

Equality, Diversity, and Inclusion

We are committed to Equality, Diversity, and Inclusion. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.