Customer Service Representative

Overview:

We’re looking for a dynamic Customer Service Representative to support our Parts Department. In this fast-paced role, you’ll be the voice of the customer—connecting the dots between our team and the factory to ensure every request is handled quickly and accurately. If you're proactive, detail-driven, and thrive on solving problems, this is your chance to shine. You’ll manage customer specs, enter and route orders, and troubleshoot issues to keep everything running smoothly.

Responsibilities:

• First contact for receiving phone calls and emails for parts order questions, quotes, and orders.
• Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person that is able to assist.
• Monitors, expedites and follows up on order changes, specialty and delayed shipment items.
• Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and process has been followed.
• Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor the order processing.
• Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.
• Work with the Parts Warehouse to monitor the process of orders for shipment.
• Assist in the maintaining the integrity of customer and transaction data.
• Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.
• Must be able to work in a fast paced environment managing multiple projects and able to flex to the business need based upon additional assignments.

Qualifications:

• High School Diploma required
• Minimum 0-2 years Customer Service Experience
• Work effectively in diverse team and fast paced environment.
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills.
• Able to meet short and long term deadlines.
• Bi-lingual English /Spanish is a plus

• Must be flexible to work outside normal working hours and weekends as required.

Benefits:

• Health, Dental, and Vision Insurance
• 401k with Company Matching Contribution
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life/Disability Insurance
• Maternity and Paternity Leave
• Panasonic Employee Discounts
• 15 Days Paid Vacation and 12 Company Holidays
• Employee Assistance Program
• And more

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.