Customer Service Representative

Job Summary:

We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving complaints, and ensuring a positive customer experience through professional and timely communication.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person.

Provide accurate information about products, services, policies, and procedures.

Handle and resolve customer feedback with empathy and efficiency.

Process orders, returns, and exchanges as per company's policy.

Maintain detailed and accurate customer records.

Collaborate with other departments to ensure customer issues are resolved.

Follow up with customers to ensure satisfaction and build long-term relationships.

Qualifications & Skills:

High school diploma or equivalent.

Fluent in Arabic and English (written and spoken) is essential.

Strong communication and active listening skills.

Ability to remain calm and professional under pressure.

Problem-solving and conflict resolution skills.

Proficiency in Microsoft Office and/or customer service software (CRM tools).

Multitasking and organizational abilities.

Work Environment:

Office-based or hybrid/remote depending on company policy.

May require flexible working hours, including evenings, weekends, or holidays.

What We Offer:

Competitive salary and benefits.

Opportunities for growth and professional development.

Supportive and collaborative work environment.

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month

Language:

• Arabic (Required)