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Customer Service Representative
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- Make outbound calls or send messages to clients based on distribution and build up solid relationships.
- Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction.
- Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
- Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
- Handle occasional tasks assigned by supervisors.
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