Customer Service Representative

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries regarding financing solutions, payment plans, and account details.
• Provide accurate product and service information while maintaining high-quality service standards.
• Resolve customer complaints, requests, and escalations with empathy and professionalism.
• Log all customer interactions accurately in the CRM system and follow up on pending cases to ensure timely resolution.
• Coordinate with internal departments (Finance, Sales, Collections, etc.) to resolve customer issues effectively.

Requirements:

• Bachelor’s degree in Business Administration, Commerce, or a related field.
• 0–2 years of experience in customer service, preferably within financial services, banking, or telecom.
• Strong problem-solving and customer-handling abilities.
• Excellent active listening and conflict-resolution skills.
• Basic knowledge of CRM systems and customer service processes.
• Excellent communication and interpersonal skills in both Arabic and English.