Qureos

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Customer Service Representative

JOB_REQUIREMENTS

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Key Responsibilities:


  • Handle inbound and outbound customer calls professionally and efficiently.
  • Respond to customer inquiries regarding financing solutions, payment plans, and account details.
  • Provide accurate product and service information while maintaining high-quality service standards.
  • Resolve customer complaints, requests, and escalations with empathy and professionalism.
  • Log all customer interactions accurately in the CRM system and follow up on pending cases to ensure timely resolution.
  • Coordinate with internal departments (Finance, Sales, Collections, etc.) to resolve customer issues effectively.


Requirements:


  • Bachelor’s degree in Business Administration, Commerce, or a related field.
  • 0–2 years of experience in customer service, preferably within financial services, banking, or telecom.
  • Strong problem-solving and customer-handling abilities.
  • Excellent active listening and conflict-resolution skills.
  • Basic knowledge of CRM systems and customer service processes.
  • Excellent communication and interpersonal skills in both Arabic and English.

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