Customer Service Representative

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Provide accurate information about products, services, policies, and billing.
• Resolve customer complaints, troubleshoot basic technical issues, and escalate complex cases when needed.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Collaborate with internal teams (sales, technical support, logistics) to address customer needs.
• Identify recurring issues and provide feedback to improve products, services, or processes.

Qualification: Graduation

Experience: 1 year of relevant experience

Job Type: Full-time

Work Location: In person