About Us:
Vlead is a thriving online e-commerce company specializing in the sale of exquisite products through our website and various online marketplaces
Job Description:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering top-notch customer service by promptly addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience across our online platforms.
Responsibilities:
- Respond to customer inquiries and messages promptly and professionally through various communication channels, including email, chat, and social media.
- Assist customers with product information, order status updates, returns, and exchanges.
- Troubleshoot and resolve customer issues and concerns effectively and in a timely manner.
- Maintain a deep understanding of our product offerings.
- Navigate and manage customer interactions on various online marketplaces.
- Collaborate with our team to ensure accurate order processing and fulfillment.
- Continuously strive to improve the customer service process and provide feedback on common customer issues.
- Stay up-to-date with e-commerce industry trends and marketplace policies.
Qualifications:
- Previous experience in customer service is preferred, but we are open to candidates willing to learn.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Familiarity with e-commerce platforms.
- Willingness to adapt and learn about the e-commerce industry.
- Ability to work independently and as part of a team.
- High attention to detail and a commitment to providing exceptional service.
Job Type: Full-time
Pay: Rs35,000.00 - Rs40,000.00 per month
Work Location: In person