Customer Service Representative

About Us:

Vlead is a thriving online e-commerce company specializing in the sale of exquisite products through our website and various online marketplaces

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering top-notch customer service by promptly addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience across our online platforms.

Responsibilities:

• Respond to customer inquiries and messages promptly and professionally through various communication channels, including email, chat, and social media.
• Assist customers with product information, order status updates, returns, and exchanges.
• Troubleshoot and resolve customer issues and concerns effectively and in a timely manner.
• Maintain a deep understanding of our product offerings.
• Navigate and manage customer interactions on various online marketplaces.
• Collaborate with our team to ensure accurate order processing and fulfillment.
• Continuously strive to improve the customer service process and provide feedback on common customer issues.
• Stay up-to-date with e-commerce industry trends and marketplace policies.

Qualifications:

• Previous experience in customer service is preferred, but we are open to candidates willing to learn.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Familiarity with e-commerce platforms.
• Willingness to adapt and learn about the e-commerce industry.
• Ability to work independently and as part of a team.
• High attention to detail and a commitment to providing exceptional service.

Job Type: Full-time

Pay: Rs35,000.00 - Rs40,000.00 per month

Work Location: In person