Customer Service Representative

Dermatouch is looking for a skilled Non-Voice Customer Care Representative to manage customer interactions across WhatsApp, email, chat, and social media. The role focuses on timely resolutions, product guidance, and maintaining a high-quality customer experience — without voice/call support.

Key Responsibilities

• Respond to customer queries on WhatsApp, email, website chat, and social channels.
• Resolve order-related issues — tracking, returns, refunds, cancellations, replacements.
• Provide accurate product and skincare information through written communication.
• Maintain response SLAs and ensure high customer satisfaction.
• Document interactions and update reports/CRM accurately.
• Coordinate with operations, logistics, and D2C teams for escalations.
• Identify customer pain points and share actionable insights with the team.

Requirements

• Minimum 1 year of experience in a non-voice or chat/email process (D2C or e-commerce preferred).
• Strong written communication skills in English & Hindi.
• Ability to multitask and manage a high volume of chats/messages.
• Basic understanding of skincare products is a plus.
• Detail-oriented, patient, and solution-focused.

What We Offer

• Energetic D2C startup environment.
• Learning exposure to customer experience, brand communication, and D2C operations.
• Opportunity to grow into senior CX roles.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹27,000.00 per month