Customer Service Representative

PriceOye is looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). As a CSR, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service through various channels, including phone, email, chat, and social media.

Locations: Sector I-9, Islamabad.

Key Responsibilities:

• Providing product information, pricing, and availability to customers
• Processing orders, returns, and exchanges
• Identifying and escalating issues to appropriate departments or personnel
• Keeping up-to-date with product knowledge and company policies and procedures

Requirements:

• Excellent communication and interpersonal skills
• Bachelor's degree
• Strong problem-solving and decision-making abilities
• Proficiency in Microsoft Office and customer service software applications
• Ability to work flexible hours, including weekends and holidays, as required

Benefits:

• Competitive salary and benefits package
• Performance-based incentive of up to PKR 12,000
• Career advancement opportunities within the company.
• Ongoing training and support to enhance skills and knowledge.
• Positive and inclusive work environment.

Job Type: Full-time

Pay: Rs28,000.00 - Rs35,000.00 per month

Work Location: In person