Customer Service Representative

About the job

Company Overview

At Nysonian, we exist to build the next generation of global lifestyle brands—brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.

From luxury travel to fitness and wellness, our portfolio is growing fast:

• NOBL Travel — one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style
  
• FLO Pilates — the world's leading Pilates brand, bringing the practice into homes and wardrobes everywhere
  
• REDGE Fit — a new standard in at-home strength training, making performance accessible to all

Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.

With $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we've proven what's possible in just a few years. But we're only at the beginning—this is a chance to shape brands that will define the next decade.

Role Summary:
Serve as the first point of contact for customers, providing assistance with inquiries, bookings, product details, and issue resolution across channels (phone, email, chat).

Key Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Assist with booking changes, cancellations, and product/service questions.
• Handle escalations with empathy and problem-solving.
• Document interactions in CRM for accuracy and follow-up.
• Support post-purchase service (returns, warranty, delivery issues).

Requirements:

• Strong communication and active listening skills.
• Experience with CRM or ticketing systems.
• Patience, empathy, and ability to multitask.
• Prior customer service experience preferred (travel/e-commerce a plus).