Customer Service Representative

Company Overview

Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity's business model is person to person sales which has given a personal touch to our sales and growth.

Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow. This job will be located in our Las Vegas, NV office and will be In-Person. Bilingual in Spanish (preferred but not required).

In addition to competitive pay we can offer:

• Heath, Dental, Vision, Life and other benefits that begin within a month

• Paid maternity and paternity leave

• Generous vacation allowance in addition to company paid holidays

• 401(k) with company match

• Substantial company product allowance

• Reimbursement for internet, cell phone and gym/wellness activities

Customer Service Specialist Job Responsibilities:

• Performs outbound calling to support customer engagement, follow-ups, and proactive communication.

• Works closely with the Director of Sales and Customer Service to communicate the reality of the customer experience at Unicity.

• Learns the processes and daily actions of customer service reps and Unicity Distributors, and asks “How could this be done better?”

• Detailed in information gathering and note taking from interactions with the field.

• Contributes to team effort by accomplishing related results as needed.

• Participates in local training and development events.

• Serves customers by answering their questions and resolving their problems.

• Serves the business by helping track down the root cause of customer problems and engaging with higher management of various departments for a solution.

• Conducts specialized investigations into various problem areas or opportunities by connecting directly with the relevant demographic.

• Sales and marketing to current customers

• Bilingual in Spanish is preferred, but not required

Work Environment:

• Engaging Sales and Marketing role offering a collaborative environment outside of a traditional call center setting. This position requires comfort with extended periods of phone work, focusing on inbound or pre-qualified leads with absolutely no cold calling.

Experience:

• Prior experience in a sales and/or marketing capacity is highly desirable.
• Must be comfortable and proficient in professional customer engagement and interaction.

Interview Process:

• Qualified applicants will undergo a preliminary phone screening.
• Successful candidates will proceed to an in-person interview with the Customer Service Manager.
• The final stage involves an interview with the Vice President of Sales and Marketing.