Customer Service Representative

About the Role

We’re seeking a dedicated and solutions-focused Customer Service Representative (CSR) to join our team. This role plays a key part in delivering a seamless, high-quality experience for our customers through clear communication, thoughtful problem-solving, and consistent follow-through. A large portion of this role involves phone support, so comfort and confidence on the phone are essential.

The ideal candidate has a positive attitude, is coachable, and thrives in a team-oriented environment. They’re dependable, responsible, and able to handle repetitive tasks with consistency while also adapting quickly when things change. We’re looking for someone who can think on their feet, take initiative when needed, and work collaboratively to support both customers and the team.

Key Responsibilities

• Make and receive customer calls with professionalism and courtesy
• Provide product knowledge and thoughtful recommendations
• Respond to customer inquiries via email, text, and chat platforms
• Manage and revise customer orders
• Process returns in accordance with company policies
• Maintain up-to-date knowledge of our products and brands
• Proactively reach out to customers regarding order updates
• Assist with basic content creation for social media platforms
• Maintain an average of 60 outbound calls daily

What We’re Looking For

• Strong phone etiquette and interpersonal skills
• Ability to manage a high volume of phone calls daily
• Ability to multitask while on the phone
• Excellent written and verbal communication skills
• Patience and problem-solving ability
• Familiarity with tools such as Gmail, Excel, and e-commerce or CRM platforms is a plus (training provided)

Perks & Benefits

• Health, dental, and vision insurance
• Free life insurance
• Paid time off
• Employee discounts on products and merchandise
• Opportunities for commissions

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Application Question(s):

• Where are you currently located?
• How comfortable are you handling a high volume of inbound/outbound phone calls daily? Please briefly describe the call volume you’ve managed in past roles.
• Do you have experience making outbound calls (follow-ups, confirmations, issue resolution, sales, etc.)? If yes, please explain.
• Please list at least five platforms or software systems you have experience using

(e.g., CRM systems, help desk software, POS systems, scheduling tools, email platforms, etc.).

• Are you available to work Monday–Friday from 8:30 AM to 5:00 PM, with occasional weekend availability if needed? Yes / No — if no, please explain.
• How do you stay focused and organized when handling repetitive tasks while still responding to unexpected or urgent issues?
• Describe a time you received coaching or feedback. How did you apply it to improve your performance?
• What interests you about this role, and what do you believe makes you a strong fit for a customer service position?

Work Location: In person