Customer Service Representative

Job Title: Customer Service Representative

Company: ExPlus Logistics
Location: Coimbatore, Tamil Nadu
Experience: Minimum 6 months to 1 Year
Employment Type: Full-time

About the Company:

ExPlus Logistics is a fast-growing logistics service provider based in Coimbatore, offering domestic and international shipping solutions, including import and export services. We focus on reliable deliveries, transparent communication, and strong customer relationships.

Job Description:

We are hiring a Customer Service Representative with 6 months to 1 year of experience to manage both existing and new customers. The role requires providing regular shipment updates, handling customer queries, and ensuring clear communication between customers and the operations team.

Key Responsibilities:

• Handle existing and new customer communications via calls, WhatsApp, and email
• Share shipment status updates at the beginning and end of each working day
• Coordinate with the operations team for accurate tracking information
• Respond to customer queries related to pickup, transit, delivery, and delays
• Maintain records of customer interactions and shipment updates
• Assist new customers with basic logistics and service information
• Ensure timely, professional, and clear customer communication
• Preparing MIS report for each customers and analyse the GAP

Requirements & Skills:

• 6 months to 1 year experience in customer service or logistics-related role
• Basic knowledge of logistics / courier operations
• Strong spoken and written English (mandatory)
• Good customer-handling and communication skills
• Ability to manage multiple customer updates daily
• Comfortable using WhatsApp, email, and basic systems

Location : Old No 216, New No 76, Kattoor Street, PN Palayam Rd, Coimbatore, Tamil Nadu 641037
Website : https://www.expluslogistics.com

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Provident Fund

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person