Customer Service Representative

Overview
Join our dynamic team as a Customer Service Representative and become the friendly voice that helps clients navigate their needs with confidence! In this energetic role, you will be the frontline ambassador, providing exceptional support and building lasting relationships with diverse customers. Your enthusiasm, communication skills, and problem-solving abilities will drive positive experiences and promote customer loyalty. This paid position offers an exciting opportunity to develop your skills in a fast-paced, client-focused environment while making a real difference every day.

Key responsibilities and required qualifications include:

• Proven experience handling large-volume transloading projects
• Strong working knowledge of Warehouse Management Systems (WMS)
• Hands-on experience with quoting, rating, and customer billing
• Direct experience coordinating with drayage carriers, including:
• Ensuring Delivery Orders (DOs) are issued correctly
• Managing port-related charges such as demurrage, per diem, and terminal fees
• Ability to work independently with minimal supervision while maintaining accuracy under pressure
• Strong attention to detail and excellent organizational skills
• Minimum 2+ years of relevant logistics, warehouse, or 3PL experience

Requirements

• The ideal candidates should be bilingual in Mandarin and English, as a significant portion of our client and carrier communication requires fluency in both languages. These roles will be critical in managing daily transloading activities and ensuring accurate coordination across multiple stakeholders.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person