Customer Service Representative

Flying Monkey
Est. 2004
Flying Monkey is a Los Angeles–based denim brand serving wholesale and ecommerce customers nationwide.

Role Overview

We are seeking a Customer Service Representative to support our e-commerce and wholesale operations. This role requires strong communication skills, attention to detail, and the ability to manage a high volume of orders and customer inquiries efficiently.

Key Responsibilities

Order Processing & Support

• Process purchase orders accurately using ERP systems
• Manage invoices, order updates, and fulfillment coordination
• Handle inbound and outbound customer communications

Customer Relations

• Provide responsive, professional customer service
• Follow up on orders, backorders, and account inquiries
• Build positive relationships with buyers and internal teams
• Go above and beyond to resolve issues when appropriate

Marketplace Support

• Assist with wholesale platforms such as Faire and FashionGo (experience preferred, not required)
• Organize customer feedback and manage follow-ups

Sales Support

• Learn product knowledge to confidently upsell styles
• Support reorders and recommendations when interacting with customers

Administrative Support

• Maintain accurate records
• Assist with office-related tasks as needed
• Update inventory levels accurately and consistently

Qualifications

• Full-time availability with strong punctuality
• Excellent organizational and time-management skills
• Strong attention to detail and comfort working with numbers
• Ability to multitask in a fast-paced environment
• Reliable, responsible, and professional work ethic
• Fluent in English (reading, writing, and speaking)
• Computer proficiency:
• Microsoft Excel, Word, Outlook
• Typing speed of ~50 WPM

Bonus

• Experience in fashion or wholesale ecommerce
• Familiarity with ERP systems or online marketplaces

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person