Customer Service Representative

Ignite Your Customer Service Representative Career in Telecom: Be the Voice of Frontier in Dayton!

We are seeking exceptional Customer Service Representatives to act as the primary liaison between our client, Frontier, and their valuable customer base. The Customer Service Representative role is all about building relationships, resolving complex issues, and expertly guiding customers through the sales benefits of Frontier’s cutting-edge services. You will be the face and voice that ensures customer satisfaction and loyalty. This is a performance-driven role where your commitment directly translates into professional growth.

Customer Service Representative Responsibilities:

• Serve as a frontline representative, engaging directly with Frontier customers to understand their service needs and proactively introduce suitable product upgrades or new sales offerings.
• Resolve customer inquiries and service issues with speed, accuracy, and professionalism, ensuring a positive experience that results in product retention and often, additional sales.
• Clearly articulate the value proposition of Frontier’s internet, voice, and video products to enhance the customer's overall sales package.
• Accurately process service changes, billing inquiries, and new account setups within established system protocols.
• Maintain comprehensive knowledge of all current Frontier service plans, sales promotions, and technology updates.
• Collaborate with other Customer Service Representatives and internal departments to escalate complex technical or billing issues effectively.
• Document all customer interactions meticulously in the CRM system to ensure continuity and quality of service.
• Identify and report on recurring sales pain points from the customer to management to contribute to continuous service improvement.

Customer Service Representative Qualifications:

• A minimum of 1 year of experience in a customer-facing role (sales, customer service, or call center preferred).
• Exceptional verbal communication skills and a friendly, professional phone demeanor.
• A strong, solution-oriented mindset with proven ability to calmly manage and resolve customer conflict.
• Prior experience as a Customer Service Representative is highly desirable.
• Proficiency in quickly learning and navigating multiple computer systems and CRM software.
• Demonstrated ability to meet and exceed quality assurance and customer sales satisfaction metrics.
• High school diploma or equivalent; associate's degree or higher is a plus.
• Self-motivated and highly reliable, with excellent time management skills.
• A keen interest in the rapidly evolving telecommunications industry.

Perks of Partnering with Crosswind Consulting:

• Opportunities for rapid upward mobility and career pathing within the company.
• Incentive trips and travel opportunities based on consistent high performance.
• Regular networking events and professional development workshops.
• A high-energy, supportive, and competitive team environment in our Dayton office.
• Performance compensation is commission-based, distributed weekly.

At Crosswind Consulting Partners, we empower telecommunications companies to achieve measurable results through innovative strategy, operational excellence, and customer-centric solutions. We don’t just consult; we find ways to build a smarter, stronger path forward for the clients we serve. APPLY NOW to begin a rewarding career with Frontier!

Job Type: Full-time

Pay: $46,000.00 - $58,000.00 per year

Benefits:

• Professional development assistance

Work Location: In person