Customer Service Representative

Working at J.P.'s Plumbing and Heating in Statesville, NC, offers more than just a job - it's a chance to join a friendly, family-oriented service company with deep roots in Iredell County since 1965. We pride ourselves on our stellar reputation, earned through years of dedicated service and countless satisfied customers across our service area.

We are looking for a Customer Service Representative to join our team! The ideal candidate will be friendly, professional, and highly organized, with excellent communication skills and a passion for helping customers. You'll play a key role in ensuring our clients receive outstanding service from their first call to the completion of the job.

Why Work For Us:

• Family-Oriented Culture: As a family-oriented business, we prioritize flexibility and understand the importance of work-life balance, offering schedules that accommodate personal commitments.
• Professional Growth: We are committed to helping you grow and flourish in your career, offering opportunities for development and advancement within our expanding company.
• Great Work-Life Balance: We are committed to maintaining a healthy work-life balance for our employees and always offer flexibility to ensure you can manage both your professional and personal life.

Job Summary: Serve as the primary point of contact for customers, providing exceptional service through phone, email, and other communication channels, including social media accounts. This includes scheduling appointments, making up follow-up calls, managing customer accounts, selling maintenance agreements, and assisting with the company's social media.

Work Hours: 8 am to 5 pm, Monday through Friday

Pay Range: $19-$23 per hour, depending on experience

Our Benefits:

• 100% company-paid health insurance for the employee
• 100% company-paid dental insurance for the employee
• Vision insurance available
• Aflac supplemental insurance available
• 401(k) with company match
• 7 paid holidays
• 2 weeks of paid vacation after 6 months of employment

Required Qualifications:

• 2+ years of experience in a customer service or administrative role
• HS diploma or equivalent
• Experience working in the service industry is preferred
• Experience working in HVAC, plumbing, or the construction industry is a plus
• Excellent communication and interpersonal skills
• Strong computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook)
• Experience working with various social media platforms, like Instagram and Facebook, is preferred
• Must be detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment
• Positive attitude, professional demeanor, and commitment to delivering outstanding customer experience
• Geographical knowledge of the sales area or map reading skills