Customer Service Representative

The Customer Service Representative is responsible for handling customer inquiries, resolving complaints, processing orders, and ensuring a high level of customer satisfaction through timely and effective support across various communication channels.

Key Roles & Responsibilities

• Handle inbound and outbound customer calls, emails, chats, and WhatsApp queries professionally
• Respond to customer inquiries regarding products, services, orders, delivery, and returns
• Resolve customer complaints efficiently and escalate issues when required
• Maintain accurate records of customer interactions in CRM or support systems
• Coordinate with internal teams (Sales, Warehouse, Logistics, Accounts) for issue resolution
• Follow company policies, SOPs, and service standards
• Achieve defined service KPIs such as response time, resolution time, and customer satisfaction
• Provide product and process information clearly to customers
• Support order processing, replacements, refunds, and warranty-related queries
• Maintain confidentiality of customer and company information

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person