Customer Service Representative

We are hiring a Customer Service Representative (CSR) to join our team. This role involves handling customer inquiries, promoting products/services, and achieving sales targets. It’s an entry-level position — fresh graduates or candidates without experience are encouraged to apply.

Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, or in-person.

- Promote company products/services and upsell where appropriate.

- Meet daily/weekly sales targets and KPIs.

- Maintain accurate records of customer interactions in the CRM system.

- Collaborate with the team to improve customer satisfaction and retention.

Requirements:

- Must be able to read, write and speak fluent English. Urdu is a plus.

- No prior experience needed — training will be provided.

- Experience in sales/customer service is an advantage.

Benefits:

- Competitive salary: *PKR 20,000 – 50,000* per month (based on experience and performance).

- Extra monthly allowance for hitting sales targets.

- Food allowance.

- Travel allowance for female employees.

- Overtime pay.

- Excellent performance bonuses.

Job Type: Full-time

Work Location: In person