Customer Service Representative

Senior Live Chat Support Representative

• Training sessions.
• Retention bonus.It's an onsite job in Lahore. Please read the description before applying.

We are looking for an excellent resource to manage our Chat Support. The candidate must have an excellent command of English Writing and proven experience in Customer Service.

Responsibilities:

• Educating the customers regarding the services and products offered. - Identifying customer’s needs and helping them understand the services and products on Chat.
• Generating a Happy Customer experience to fetch positive feedback. - Keeping the customers up to date with products, new features, announcements, and any new functionalities.
• Handling multiple customers live at a time to provide assistance related to the services and products.
• Taking follow-up with customers to ensure their critical issues are resolved. - Maintaining records for new feature requests and chat support records.
• Maintaining a pleasant working environment for your team.
• Exceptional chat support skills to emphasize the customer query
• Able to react to the situation positively.

Requirements:

• Excellent interpersonal written and oral communication skills.
• Minimum typing speed of 60 WPM with 90% accuracy. - A minimum of 50% accuracy in English comprehension.
• A minimum of 2 years of experience in customer services, international call centers, and chat units.
• Handling US/European customers via Live chat is a Plus.
• Bachelor’s degree in administration or a related field. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.
• Must be a team player.
• Comfortable working in different shifts (if required).

Job Type: Full-time

Pay: Rs45,000.00 - Rs55,000.00 per month

Ability to commute/relocate:

• Lahore Gulberg Colony: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is you typing speed?
• Are you willing to work in the night shift?

Experience:

• Chat support: 1 year (Preferred)

Work Location: In person