Customer Service Representative

At Adara Salon, our Customer Care Representatives are the heartbeat of the guest experience. This role goes far beyond answering phones—it’s about creating a warm, seamless, and elevated experience for every guest who walks through our doors.

You’ll be responsible for thoughtfully managing and optimizing stylist schedules, anticipating needs, and strategically coordinating appointments to keep the salon running efficiently and at its highest potential. This position requires someone who thrives in a fast-paced environment, can juggle multiple priorities with ease, and brings a proactive, solutions-oriented mindset to every situation.

Our ideal candidate is deeply passionate about hospitality—someone who naturally builds trust and long-lasting relationships with clients, ensures every interaction feels personalized, and handles guest concerns with professionalism and care. You’ll also play a key role in supporting retail sales by confidently recommending products that enhance the client experience and results at home.

Key Responsibilities:

• Deliver an exceptional, high-touch guest experience from booking to checkout
• Manage and optimize appointment scheduling to support stylist productivity
• Anticipate scheduling needs and make strategic adjustments in real time
• Build genuine relationships with clients to foster loyalty and trust
• Resolve client concerns with empathy, professionalism, and efficiency
• Support retail sales through thoughtful product recommendations
• Collaborate with the team to ensure smooth, elevated daily operations

What We’re Looking For:

• A passion for hospitality and creating memorable experiences
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Confidence in navigating a fast-paced, team-oriented environment
• A proactive mindset with attention to detail
• Experience in customer service, salon/spa, or luxury service environments is a plus

At Adara, we believe in empowering beauty from within—both for our clients and our team. If you’re someone who loves people, thrives on organization, and takes pride in creating a seamless experience, we’d love to meet you.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• On-the-job training
• Paid time off
• Professional development assistance

Work Location: In person