Customer Service Representative

Job Description:

Responsibilities

Manage incoming calls and inquiries, providing excellent customer service and support.
Coordinate logistics and dispatching of freight, ensuring timely deliveries.
Utilize transportation management systems and GPS for efficient route planning.
Maintain accurate records of customer data and entry tasks.
Collaborate with team members to optimize supply chain processes and fleet management.
Analyze data to improve operational efficiency.

Qualifications

Strong logistics and dispatching skills
$1000 hiring bonus for canditates with 1+ years of Service Titan experience
Excellent communication and phone etiquette
Proficient in typing and data entry
Familiarity with transportation management systems (TMS)
Experience with GPS technologies

Summary

As a Customer Service Representative, you will be essential in delivering outstanding team support and ensuring customer satisfaction. Your core skills in communication, phone etiquette, and data entry will enable you to effectively manage inquiries and provide solutions. The role requires proficiency in transportation management systems and GPS for efficient dispatching. Additionally, your relevant skills in Microsoft Office and analysis will enhance your ability to assist customers and streamline processes. Join our team to make a significant impact in a dynamic environment focused on exceptional service delivery.

Job Types: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Work Location: In person

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: From $20.00 per hour

Expected hours: 40 per week

Work Location: In person