Customer Service Representative

Job Description:

Wade Heating & Cooling is seeking a Customer Service Representative for their Leetsdale, PA, location. In this role, you will support all departments through a variety of tasks related to accurate entry, maintenance of data, and customer service.

Summary:

For over 40 years, Wade Heating & Cooling has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Pittsburgh. Wade is one of the nation's largest privately held HVAC/R contractors and services over 5,000 clients a year. Our growth is based on the trust and repeat business of our valued customers. Wade partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company

Responsibilities:

• Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
• Obtain vendor invoices and maintain purchase orders, attaching to the appropriate jobs.
• Generate invoices according to contracts and send bills to clients.
• Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
• Schedule or update appointments in the computer system.
• Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.

Job Qualifications:

• High school diploma or equivalent required
• Minimum of 1 year of customer service experience
• Proficient with Microsoft Office Suite or related software
• Service Titan experience preferred

Competencies:

• Strong multitasking abilities
• Excellent written, verbal, and active listening skills
• Strong administrative skills
• Strong organizational skills
• Ability to work individually and as part of a team
• Problem-solving skills

What can we offer you?

• Competitive pay
• Medical, Dental, Vision Insurance
• Paid Holidays and PTO
• 401(k) plan
• Advancement opportunities within a growing HVAC company
• Safe working environment

This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.

Wade Heating, Cooling & Refrigeration (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status protected by applicable national, federal, state, or local law.