Customer Service Representative

We are looking for a motivated and professional Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities:

• Respond promptly to customer queries via system generated calls.
• Provide accurate information about products and services.
• Resolve complaints efficiently and escalate complex issues to the supervisor.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with team members to improve service processes.

Qualifications & Skills:

• Minimum high school diploma or equivalent; Bachelor’s degree is a plus.
• Prior experience in customer service is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer skills and familiarity with CRM systems.
• Patience, professionalism, and a customer-focused mindset.

Compensation & Benefits:

• Weekly Salary
• Meals: One complimentary meal provided per working day.
• Additional Benefits: Bonuses and incentive, paid leaves
• Weekly salary will be paid on Tuesday.

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Work Location: In person