Customer Service Representative

Customer Service Representative (CSR) is responsible for coordinating and managing customer shipments within a fast-paced drayage and logistics environment. This role ensures accurate order entry, timely scheduling, and effective communication between customers, ports, rail terminals and internal teams.

Key Responsibilities:

• Receive, review, and accurately enter customer orders into the system (Profit Tools)
• Verify shipment details including container numbers, sizes, weights, and special requirements. (very Important)
• Track and monitor container availability through port and rail systems (twice daily)
• Schedule and manage delivery and pickup appointments to meet customer deadlines
• Communicate updates, delays, and issues proactively to customers and internal teams. (communication is KEY)
• Work closely with dispatch to ensure efficient driver assignments and routes.
• Monitor shipment progress and ensure timely execution from pickup to delivery to keep customer informed.
• Resolve customer inquiries, issues, and discrepancies in a professional and timely manner.
• Maintain accurate records of all transactions, communications, and documentation.
• Ensure compliance with company policies, port regulations, and customer requirements

Qualifications:

• Previous experience in logistics, trucking, or drayage
• Familiarity with port systems, rail operations, and container tracking
• Strong data entry skills with high attention to detail
• Excellent communication and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in transportation management systems (TMS) and Microsoft Office

Key Skills:

• Customer service and relationship management
• Shipment coordination and tracking
• Appointment scheduling and logistics planning
• Team collaboration and communication.

Pay: $46,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person