Customer Service Representative

Job Title: Customer Service Representative – Outdoor Power Equipment

Location: Olive Branch, MS 38654 (100% On-site, office environment)
Reports to: Customer Service Manager

Company Overview

We are a leading distributor/importer/manufacturer of outdoor power equipment and tools, including gas generators, pressure washers, lawn mowers, water pumps, snow blowers, and garden tools. We are seeking a mechanically inclined individual to support our customers after the sale.

Job Summary

The Customer Service Representative acts as the primary point of contact for customers needing trouble shooting, technical support, warranty assistance, and parts identification. This is an office-based role (not a field service role), but requires strong mechanical reasoning to diagnose issues remotely.

Key Responsibilities

• Respond to customer inquiries via phone, email, and ticket system regarding product operation, troubleshooting, and repairs.
• Diagnose mechanical and electrical problems on small engines (gasoline), pressure washers, pumps, lawn and garden tools, and electrical motors.
• Determine warranty coverage eligibility and process claims.
• Identify, order, and track replacement parts for customers/dealers.
• Document all service interactions in CRM system.
• Communicate with warehouse/logistics teams regarding service parts returns.
• Occasionally assist with technical documentation (exploded views, parts lists).

Required Qualifications

• Mechanical aptitude – understanding of 4-stroke/2-stroke engines, generators, water pumps, pressure systems, or basic electrical circuits.
• 1+ year of experience in customer service, technical support, or repair role (preferably with outdoor power equipment).
• Ability to read parts diagrams and technical manuals.
• Basic computer proficiency (MS Office, email, CRM).
• High school diploma or equivalent.

Preferred Qualifications

• Prior experience servicing any of the following: gas generators, pressure washers, lawn mowers (ride/push), water pumps, snow blowers, chainsaws, trimmers, or blowers.
• Spanish language fluency (spoken/written) – highly preferred.
• French language skills – a strong plus.
• Technical school or trade school background (small engine repair, mechanics).

Work Environment & Schedule

• Location: Olive Branch, MS 38654 (office setting – not remote)
• Standard business hours (e.g., 7 AM – 4 PM, 8 AM – 5 PM, Mon-Fri)
• Clean, climate-controlled office environment. No heavy lifting required (office role).

Compensation & Benefits

• Competitive hourly wage (based on experience)
• Health/Dental/Vision insurance

How to Apply

Please submit your resume via Indeed. In your application, mention any mechanical or equipment repair experience you have (e.g., generators, mowers, pumps, etc.).

Pay: $18.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person