Customer Service Representative

Customer Service Representative / Dispatcher (Part-Time) – Evenings, Overnights (optional) & Weekends

Med City Taxi Inc. | Yellow Cab of Rochester
Stewartville, MN

Looking for a steady job with real responsibility?

If you show up on time, take pride in your work, and want a position where people count on you every day — this could be a great fit.

Med City Taxi Inc., DBA Yellow Cab of Rochester, is hiring a part-time Customer Service Representative / Dispatcher to help keep our taxi and shuttle operations running smoothly.

This is not a slow desk job. It’s fast-paced, hands-on, and important work — coordinating rides, helping customers, and keeping drivers moving.

What You’ll Be Doing

• Answer incoming calls and assist customers with bookings and questions
• Dispatch drivers efficiently and keep trips running on time
• Monitor schedules and adjust in real-time as things change
• Work across multiple systems at once to manage rides
• Communicate clearly with both customers and drivers
• Keep things organized during busy periods

Schedule

• Weekdays: 6:00 AM – 2:00 PM OR 2:00 PM – 10:00 PM
• Weekends (rotating):
• 6:00 AM – 6:00 PM
• 6:00 PM – 6:00 AM (optional - not required, but ability to cover this shift will enhance your application)
• Part-time hours with opportunity for additional shifts based on performance

What We’re Looking For

We’re not looking for someone just passing through — we want someone dependable who takes the job seriously.

• Strong attendance and reliability — this is critical
• Comfortable handling a fast-paced environment without getting overwhelmed
• Able to use multiple computer systems at the same time
• Clear communicator with customers and drivers
• Good judgment and problem-solving skills
• Previous customer service or dispatch experience is a plus

If you’ve held steady jobs and take pride in doing things right, you’ll fit in well here.

Why This Job Works

• Consistent hours and structured shifts
• Work that keeps you engaged — no sitting around watching the clock
• Supportive local team that relies on each other
• Opportunity to grow into full-time or other roles over time
• Established company serving the Rochester area for over 18 years

Who This Job Is Best For

• Someone who prefers a structured, steady job over constant change
• People who like staying busy and solving problems in real time
• Individuals looking to build something long-term, not just a temporary job

How to Apply

Apply through this posting, or stop in at:
- 103 20th St NE, Stewartville, MN 55976
- Monday–Friday, 9:00 AM – 5:00 PM

Final Note

This role plays a key part in keeping people moving — getting to work, appointments, and home safely. If you take that responsibility seriously, we want to hear from you.

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Flexible schedule

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Stewartville, MN 55976 (Required)

Work Location: In person