Customer Service Representative

Sun Valley and Sawtooth Animal Centers are a collaborative group of veterinary hospitals located near the beautiful ski resort mountain town of Sun Valley, Idaho. Sun Valley Animal Center is one of the premier orthopedic veterinary hospitals in the Northwest. Our hospitals offer a supportive environment where every team member plays a vital role in delivering excellent patient care and client service. Our valley gives you access to a multitude of 4 season outdoor activities including skiing, boating, mountain biking, and hiking.

Position Overview

• The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Has Customer service experiences

Preferred Skills (Nice to Have)

• Has Veterinary or Medical experience

Schedule

• Monday through Wednesday, plus a fourth 10-hour day to be determined

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources