Customer Service Representative

Weststar Mortgage Corporation, a mortgage and loan servicing company, is seeking a full-time Customer Service Representative to join our team.

The ideal candidate will have the following skills:

- Provide exceptional customer service via phone, email and written communication

- Assist customers with inquiries and concerns

- Bilingual proficiency in English and Spanish is a plus but not necessary

- Ability to analyze customer needs and offer suitable solutions

- Strong communication skills for both inbound and outbound interactions

- Strong writing communication skills

- Strong work ethic and the ability to work well with others

- Ability to work with minimal supervision

- Strong attention to detail

- Ability to multi-task

- Able to follow multiple directions given

- Enjoys working in a fast-paced environment

Job overview:

- Provide exceptional customer service via phone, email and written communication

- Prepare and forward outgoing documents

- Process incoming mail

- Conduct general office duties

- Be the first, and in some cases, only point of contact for customers

- Frequent filing of files and documents

- Daily scanning of documents and files

- Take regular courses to enhance knowledge of our industry

Job requirements:

- Customer service experience is preferred but not necessary

- Excellent written and verbal communication skills

- Experience working for title or escrow companies, banks, loan servicing and/or call centers preferred but not required

- Ability to meet deadlines and complete multiple tasks simultaneously

- Business professional appearance and attitude

- Bilingual preferred, but not required

Job Type:

· Full-time, Monday – Friday, 7:30am to 4:30pm.

· Salary - $18.00 to $20.00 / hour

To apply, please email your resume. Phone calls and walk-in are not accepted.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person