Customer Service Representative

The Tradewind Airport Customer Service Representative will respond to and coordinates customer service requests in a professional and courteous manner to ensure the best possible service for airport patrons.

Process customer purchases and fuel transactions in accordance with procedures.

• Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.
• Maintain working knowledge of Tradewind facilities, services, website, surrounding areas, and other information.
• Maintain the appearance of the interior airport facility and replenishing complementary beverages/supplies.
• Communicate with customers via telephone, fax, face to face, e-mail, Unicom/air to ground radio.
• Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests
• Assisting pilots with airport, landing, and current weather information.
• Initiating emergency response procedures for aircraft in urgent or distress situations.
• Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
• Enforce good housekeeping practices through daily inspections of assigned areas for cleanliness, neatness, and compliance with regulations and policies.
• Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner.
• Other duties as assigned.

Job Types: Part-time, Full-time

Shift:

• Evening shift

Work Location: In person