Customer Service Representative

Senior Life Insurance Company is looking for a compassionate and dependable Customer Service Representative to support our policyholders, agents, and internal teams. This role is essential to delivering exceptional service to every policyholder and their families while maintaining accuracy and compliance in every interaction.

Responsibilities:

Answer inbound calls and respond to customer inquiries with care and professionalism

Assist policyholders with policy information, billing questions, and basic claims support

Process policy updates, beneficiary changes, and account requests

Accurately document customer interactions in company systems

Follow insurance regulations and company procedures at all times

Escalate complex issues and follow through to resolution

Requirements and Qualifications:

High school diploma or equivalent

1+ year of customer service experience (insurance or call center preferred)

Strong communication and listening skills

Basic computer skills and ability to navigate multiple systems

Patient, reliable, and customer-focused approach

Why Join Senior Life Insurance Company:

Mission-driven organization serving seniors and families

Supportive team culture with strong training

Stable, growing company in the insurance industry

Opportunity to make a meaningful difference every day

Benefits:

Health, Dental and Vision

401(K) with company match

Paid holidays

Weekly Pay

Job Type: Full-time

Apply today or message us to learn more.

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person