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Customer Service Representative

All Airs Home Services is Hiring a Customer Service Representative to join our Team!
Come Grow with Us! We keep Growing because we ONLY hire the BEST and Our Customers Love Us for it!

At All Airs Home Services, we are dedicated to providing reliable service and expert installation of heating and air conditioning systems. Our commitment to excellent customer service and using only the highest quality equipment is unwavering. With over 30 years of combined experience in the HVAC industry, we understand the importance of customer satisfaction and the need for dependable solutions.

We have built a stable commercial and residential client base, reflecting our reputation as a trusted provider in the industry. A significant portion of our business comes from referrals, demonstrating our dedication to customer satisfaction. On average, our customers have been with us for over 18 years, a testament to the lasting relationships we forge.

Job Overview

We’re looking for a proactive and organized Customer Service Representative to support our growing HVAC service team. In this key role, you’ll handle incoming calls, schedule technicians efficiently, and ensure our customers receive prompt, professional service. You’ll be the bridge between homeowners and field techs, making sure every job runs smoothly from start to finish.

Why Work With Us

Competitive Pay: $18–$23/HR (DOE)
Commission Opportunity
80% Company-Paid Medical Insurance
Dental, Vision, Short- and Long-Term Disability Coverage
401(k) with 4% Company Match
Employee Assistance Program (EAP)
2 Weeks Paid Time Off (PTO)
Paid Holidays
Paid Training & Career Development Opportunities

What You’ll Do

Schedule and dispatch technicians (Right Call Right Tech)
Handle call volume accurately
Monitor technician location to coordinate service and technician availability
Maintain technician database and communicate accordingly
Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.
Monitor technician working hours to ensure compliance with federal and state laws and regulations.
Performs other related duties as assigned

What We’re Looking For

1-2 years of HVAC Call Center experience
1-2 years of Dispatching experience
Previous experience in a high-paced customer service position
Computer proficiency
Service Titan experience

***Must be available to work Monday-Friday w/occasional on call***

Must be able to pass a background check, and drug tests prior to and throughout employment.
Long-Term Employment Opportunity
EOE

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