Customer Service Representative

Company Overview
At the Brittney Schiefelbein Agency, we provide insurance solutions, specializing in life, business, home, farm/ranch and auto coverage. We are dedicated to delivering exceptional customer service and supporting our clients through personalized insurance options.

Job Summary
We are seeking a dynamic and friendly Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing outstanding support via phone, email, and in person. Your energetic approach and organizational skills will ensure every customer interaction is positive, efficient, and professional. This paid position offers an exciting opportunity to develop your office management and customer support skills within a vibrant team environment.

Responsibilities

• Greet clients and visitors warmly at the front desk, ensuring a positive first impression
• Manage multi-line phone systems to handle inquiries promptly and professionally
• Provide exceptional customer service by addressing questions, resolving issues, and offering solutions
• Maintain accurate data entry and filing of client records
• Assist with office management tasks such as calendar management, appointment scheduling, and document proofreading
• Support clerical duties including typing, filing, and managing correspondence with attention to detail
• Collaborate with team members to ensure smooth office operations and uphold excellent phone etiquette

Requirements

• Strong organizational and customer service skills
• Self-motivated with the ability to take initiative and work independently
• Reliable and dependable with strong attendance and punctuality
• Strong attention to detail and commitment to accuracy in all tasks
• Demonstrated time management skills with the ability to prioritize tasks efficiently
• Professional phone etiquette and excellent communication skills are essential
• Basic computer skills and ability to learn new systems quickly

Join us to be part of a lively team committed to delivering top-tier customer support while developing your career in a fast-paced office environment. We value energetic individuals who thrive on helping others and excel at multitasking!

Pay: $18.00 - $24.00 per hour

Work Location: In person