Customer Service Representative

Job Overview
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help create a positive experience for everyone who interacts with us. This paid position offers an exciting opportunity to develop your office management, communication, and customer support skills in a fast-paced environment. If you thrive on helping others and excel at multitasking, we want to hear from you!

Duties

• Greet customers warmly at the front desk and manage multi-line phone systems to direct inquiries efficiently
• Provide outstanding customer service by answering questions, resolving issues, and offering product or service information
• Manage office operations including filing, data entry, calendar management, and maintaining organized records
• Utilize computer skills including Microsoft Office, Google Workspace, and QuickBooks to support administrative tasks
• Assist with clerical duties such as proofreading documents, handling phone etiquette, and managing correspondence
• Support office management activities like scheduling appointments, coordinating meetings, and maintaining office supplies
• Enter data accurately into various systems, perform filing tasks, and ensure all documentation is up-to-date

Skills

• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize tasks effectively and manage time efficiently
• Proficiency in computer literacy including Microsoft Office Suite (Word, Excel), Google Workspace, and data entry tools
• Experience with multi-line phone systems, front desk operations, and office management procedures
• Knowledge of clerical functions such as proofreading, filing, calendar management, and record keeping
• Customer service expertise with a focus on phone etiquette and providing support in a professional manner
• Familiarity with bookkeeping, or personal assistant experience is a plus

Join us in delivering exceptional service while advancing your administrative career! This role offers a vibrant work environment where your organizational talents and customer support skills will shine. We are committed to fostering a positive workplace that values your contributions every step of the way.

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Billings, MT 59101 (Required)

Work Location: In person