Customer Service Representative

Job Summary
We are seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our Culligan Water team. This role is the first point of contact for our customers and plays a key role in scheduling services, answering questions, and delivering a positive customer experience!

Responsibilities

• Answer incoming phone calls and emails from customers
• Schedule service appointments and deliveries
• Enter and update customer information accurately in the system
• Assist customers with billing questions, payments, collections and service inquiries
• Resolve customer concerns in a professional and timely manner
• Coordinate with service technicians and office staff
• Maintain organized records and support general office operation
• Create service/delivery tickets
• Make out bound calls to schedule annual equipment maintenance
• Assist clients with product or service information, troubleshooting issues, and resolving complaints with a positive attitude.
• Process customer transactions accurately, including data entry, cash handling, and order processing

If these skills describe you, you may be a great fit for our team:

• Previous experience in a residential service scheduling a plus
• Previous experience customer support roles is preferred
• Strong communication skills with the ability to convey information clearly and professionally.
• Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills for data entry and documentation.
• Experience with outbound calling, client services, or sales is a plus.
• Demonstrated ability to handle cash transactions accurately and maintain confidentiality of sensitive information.
• Excellent analysis skills for assessing customer needs and providing appropriate solutions.
• Knowledge of call center procedures, phone etiquette, and customer service best practices.
• Positive attitude and commitment to customer satisfaction

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person