Customer Service Representative

We impact people’s lives every day by putting state-of-the-art technology into their hands—and we need you to help us do it.

As a Customer Service Representative, you will be the first point of contact for customers reaching our company. You’ll make a difference and have a strong, positive impact on the customer experience by answering questions, solving problems, and helping customers navigate our products, services, and billing.

You won’t just answer calls—you’ll build connections.

You’ll Thrive in This Role If You:

• Welcome customers with a friendly voice and a kind, professional demeanor
• Enjoy helping people understand their services, billing, and available options
• Have a couple of years of customer service or call center experience
• Are tech-savvy, have strong computer skills, or are eager to learn
• Can multi-task like a pro while staying organized and detail-oriented

What You’ll Do:

• Serve as the primary point of contact for new and existing customers via phone and email
• Answer incoming calls on a multi-line phone system and respond to customer inquiries promptly and courteously
• Assist customers with billing questions, service changes, new service requests, disconnects, and special deposits
• Compile, maintain, and update accurate customer billing records
• Educate customers about company products, services, and billing processes
• Process service orders and account updates while ensuring accuracy and compliance
• Help create a positive, professional, and welcoming experience for every customer interaction

Why This Role Matters:

The work you do directly supports our customers and our community. Each interaction is an opportunity to make someone’s day easier—and better.

As a recap, this role serves as primary point of contact for all new and existing customers. The CSR compiles and maintains customer billing records; assists customers with billing inquiries; and processes new service requests, disconnects and special deposits. The representative also assists and educates customers regarding company’s products/services and billing processes. A main responsibility is to answer incoming calls as well.

And we offer a benefit package that compliments many aspects of an employee's needs and wants. From competitive health insurance with reasonable premiums to a 10% retirement match to 21 PTO days and 8 holidays a year, MTC knows the importance of these benefits to employees.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Apply now for this opportunity with our company.

For more information, please refer to our company site at www.mdtc.net.

Job Type: Full-time

Pay: $24.25 - $28.43 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person