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Customer Service Representative
Customer Service Representative (Sales-Focused)
Be the Voice That Drives Growth – Join a High-Performance Home Service Team
At Quality Comfort Pros, we're more than a home service company-we're the trusted neighbor families call when they need help with heating, cooling, plumbing, and generators.
We show up, we care, and we do the job right.
Behind the scenes, we're building a high-performance team that believes in growth, accountability, and winning together.
You are:
- A first impression maker
- A problem solver
- A sales professional on the phone
When inbound slows down, you'll proactively call customers to generate business.
This role directly impacts company revenue.
Inbound Call Handling (Primary Role)
- Answer incoming calls with professionalism, energy, and empathy
- Convert calls into booked service appointments
- Educate customers on services and membership options
- Capture accurate customer information in CRM (Service Titan or similar)
- Call past customers to:
- Offer maintenance memberships
- Promote seasonal services
- Follow up on unsold estimates
- Reactivate inactive customers
- Drive repeat business
- Deliver a 5-star experience on every call
- Build trust and confidence with customers
- Resolve concerns and objections professionally
- Track and improve conversion rates
- Hit daily, weekly, and monthly KPIs
- Participate in coaching and training
- Strong phone presence (confident, clear, friendly)
- Comfortable selling over the phone
- Competitive and goal-oriented
- Organized and detail-driven
- Positive attitude with high energy
- Coachable and growth-minded
- Call center or inside sales experience
- HVAC, plumbing, or home services experience (bonus, not required)
- CRM experience (Service Titan is a plus)
- Base Pay: $18–$25/hour (based on experience)
- Performance Bonuses (uncapped potential)
- Paid training
- Growth opportunities into leadership
- High booking rates on inbound calls
- Consistent outbound revenue generation
- Strong customer reviews and feedback
- Reliable, positive team contributor
We operate with:
- High expectations
- Clear accountability
- Continuous improvement
- Team-first mentality
- Winning mindset
If you want a job, this isn't it.
If you want to grow, win, and be rewarded for performance, apply now.
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